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Cancelling an Order or Part of an Order
Time Frame
If you change your mind after placing an order, you can cancel the order (or part of the order) within 24 hours of the order confirmation, Order cannot be cancelled after 24 hours as we process the order for customisation or dispatch to meet the delivery timelines after 24 hours.
Cancellation Fee
A cancellation fee of 2.5% will be applied on the amount paid by you while processing the refund. Any cashback earned on the order prior to the cancellation will be deducted from Nice Maple credits. If the same cashback has been used completely or partially to place another order, the cashback amount will be deducted from the refund amount of the cancelled product.
Returning an Item
Time Frame
You can return an Item within 48 Hours of the item being delivered to you only in case the item delivered is damaged or defective. Return requests are not accepted after 48 Hours from the date of delivery.
What’s Eligible For Return?
In the unlikely event that the order delivered is in damaged condition, you can return the damaged or defective item unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund within 48 hours of being delivered.
Any Item that shows signs of Alteration or Re-size or Damage by the customer will not be accepted for Return.
Return requests raised within 28 Hours will be accepted under the following reasons:
Damaged - If the item delivered to you is in a damaged condition i.e. the packaging of the item is tampered with and not sealed.
Defective - If the item delivered to you is defective. A defect is the unfortunate result of a flaw in manufacturing e.g. engraving is not complete on both sides of the coin or details missing on the packaging or if the item delivered to you is different (in dimension, shape or colour) from the item image on our website.